INTRODUCTION
The Riverhouse Group is committed to protecting your privacy and the confidentiality of your personal information. In order to comply with privacy legislation, we have developed this Privacy Policy.
IDENTIFIED PURPOSES
The Riverhouse Group only collects and uses Personal Information for the following purposes:
- Offering and providing services to you;
- Establishing and maintaining communications with you;
- Notifying you of certain products or services.
In this Privacy Policy, the above list of identified purposes will be referred to as the "Identified Purposes".
CHALLENGING COMPLIANCE
If you are not satisfied with The Riverhouse Group's response to a privacy related inquiry or complaint, you may contact the Office of the Privacy Commissioner of Canada during business hours at 1-800-282-1376 or at www.privcom.gc.ca.
CONSENT
Your knowledge and consent of The Riverhouse Group's collection and use of your Personal Information is critical. We rely on the following actions by you as indications of your consent to our existing and future Personal Information practices:
- Your consent solicited by The Riverhouse Group for a specified purpose.
- Your receipt of this Privacy Policy until you notify The Riverhouse Group of a withdrawal of this consent.
LIMITING COLLECTION AND RETENTION OF PERSONAL INFORMATION
The Riverhouse Group will only collect and use Personal Information that is necessary for the Identified Purposes or as required by law. If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent, that new purpose will become an Identified Purpose. The Riverhouse Group will only collect Personal Information by fair and lawful means. We will retain Personal Information only as long as necessary for the fulfillment of the Identified Purposes.
ACCURACY
The Riverhouse Group will maintain your Personal Information as accurate, complete, and up-to-date as is necessary for the Identified Purposes.
SAFEGUARDS
The Riverhouse Group will protect your Personal Information by security safeguards appropriate to the sensitivity of the information. Safeguards will vary depending on the sensitivity, format, location, and storage of the Personal Information.
ACCOUNTABILITY, OPENNESS AND CUSTOMER ACCESS
The Riverhouse Group is responsible for all Personal Information under its control and has designated a Privacy Officer who is accountable to Senior Management for The Riverhouse Group's compliance with this Privacy Policy.
If you have any questions about this Privacy Policy or your Personal Information, please call us at 604-942-4557. When you call us, we may confirm your identity by asking you to confirm certain Personal Information and you may be directed to send us certain requests in writing.
Privacy Office : The Riverhouse Group, email: info@riverhousegroup.com Tel: 604-946-7545
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